How fibre internet connects families, work, gaming and smart homes

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The Connected Life: How Fibre Powers Families, Work, Gaming & Smart Homes 

Picture this: it’s a Saturday morning in South Africa. The kids are streaming cartoons in HD, Mom’s deep into an online lecture, Dad’s uploading a hefty presentation, and the teen is mid-battle in an online game. Oh, and the smart doorbell just pinged - the grocery delivery has arrived. Now here’s the twist: nobody is […]
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I’m moving house. Can I transfer my Infini-fi service?

Fibre is linked to a physical address, so your service can’t simply “move” with you. But don’t worry — Infini-fi will help make the process smooth: 💡 Tip: Plan your move carefully. Keep your current service active until moving day, and schedule your new Infini-fi connection to go live as soon as possible after you […]
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Do I need to return the router?

Yes. The Infini-fi Wi-Fi router is a loan device. 👉 The fibre ONT (wall-mounted box) belongs to the FNO — it stays in your home. Returning routers helps keep costs down and supports sustainability.
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What is the cancellation notice period?

Infini-fi requires one full calendar month’s notice, just like most ISPs. ⚠️ No mid-month cancellations or pro-rata billing in the final month. You’ll always pay through to the end of the following month. If you have a longer-term contract, cancellation penalties might apply. You can also set a future end date (e.g. 2 months out […]
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How do I cancel my Infini-fi service?

We’ve kept cancellation simple. 👉 Requests must come in writing from the registered account holder’s email (or authorised contact). Once we’ve received it, we’ll confirm your end date and guide you through returning your router. ⚠️ Simply switching ISPs does not cancel Infini-fi billing — you must submit a formal cancellation.
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How do I switch from another ISP to Infini-fi?

Switching is straightforward: 👉 Timing tip: Try to align your Infini-fi activation for the day after your old service ends. That way, you’ll have almost no downtime.
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