How do I cancel my Infini-fi service?

We’ve kept cancellation simple.

• Give us official notice (see notice period below).
• The easiest way is through the Customer Portal → Cancel Service.
• You can also email our cancellations team.

👉 Requests must come in writing from the registered account holder’s email (or authorised contact). Once we’ve received it, we’ll confirm your end date and guide you through returning your router.

⚠️ Simply switching ISPs does not cancel Infini-fi billing — you must submit a formal cancellation.