I’m moving house. Can I transfer my Infini-fi service?

Fibre is linked to a physical address, so your service can’t simply “move” with you. But don’t worry — Infini-fi will help make the process smooth:

1. Contact us – let us know you’re moving, and we’ll guide you through the process.
2. Cancel your current service – we’ll schedule the cancellation at your old address with the required notice.
3. Check coverage at your new address – we’ll confirm which FNO is available at your new home.
4. Place a new order – once coverage is confirmed, we’ll arrange installation at your new address.

💡 Tip: Plan your move carefully. Keep your current service active until moving day, and schedule your new Infini-fi connection to go live as soon as possible after you move in. If your router is compatible with the new network, you may be able to reuse it — otherwise, we’ll provide you with one.