What should I do if my internet stops working?

Don’t worry — most issues can be fixed with a few quick checks:

1. Check for power
   • Make sure your Fibre ONT (modem) and Wi-Fi router are plugged in and switched on.
   • If the lights are off, reset the power or check your UPS (if you use one).
2. Check your cables
   • The cable from the ONT should connect to the port 4 on your router.
   • Ensure cables are secure and not damaged.
3. Restart your equipment
   • Turn off your router and ONT, wait 10 seconds, then switch them back on.
   • Give them a few minutes to reconnect.
4. Look at the lights
   • ONT: PON light = solid green, LOS = off.
   • Router: Internet/WAN light = green/blue.
   • Red or flashing lights usually indicate a signal issue.
5. Test a direct connection
   • Plug a computer into the router with a LAN cable.
   • If this works, the issue may be Wi-Fi-related.
6. Check external factors
   • Load shedding or fibre network maintenance may affect connectivity.

👉 If none of these steps help, contact Infini-fi support. Tell us what you’ve already tried and share what the lights on your ONT/router show — this speeds up troubleshooting.