How fibre internet connects families, work, gaming and smart homes

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The Connected Life: How Fibre Powers Families, Work, Gaming & Smart Homes 

Picture this: it’s a Saturday morning in South Africa. The kids are streaming cartoons in HD, Mom’s deep into an online lecture, Dad’s uploading a hefty presentation, and the teen is mid-battle in an online game. Oh, and the smart doorbell just pinged - the grocery delivery has arrived. Now here’s the twist: nobody is […]
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What if I get stuck?

We’re here to help: 👉 Send us a screenshot of your router/ONT lights and, if possible, a speed test result — our team will sort it out quickly.
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How do I set up the router for the first time?

It’s quick and simple: 💡 Many routers broadcast two signals:
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Do I need to be home during installation?

Yes. An adult needs to be present to allow access, confirm placement of the ONT and router, and sign off once the install is complete.
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Can I use my own router?

Yes, but we recommend using the Infini-fi router: If you prefer your own high-end router, we’ll help you set it up — just contact us so we can unlock the line and provide the right settings.
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Do I get a router?

Yes! Every Infini-fi package comes with a free-to-use Wi-Fi router.
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How long until I’m connected?

Installation times depend on your FNO and area: We’ll keep you updated at every step.
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Where should the ONT and router be installed?

For the best Wi-Fi coverage, place the ONT and router in a central, open area of your home. 🚫 Avoid: 💡 Tip: Higher and central = better signal. Think of the ONT as the heart of your home’s internet connection.
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How does installation work?

We coordinate everything with your local Fibre Network Operator (FNO). A technician will: The ONT is owned and maintained by the FNO, but you’ll only ever deal with Infini-fi for your service and support.
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